Support

App: IRIS by CPG FM  ·  Effective date: June 29, 2026  ·  Operator: SOFTGRIDINC PTE. LTD.

1. Support Overview

IRIS by CPG FM is a facility management app used by authorized tenants, visitors, facility staff, and administrators for workflows such as visitor registration, inspections, maintenance work orders, approvals, and related notifications.

2. Account Access

Accounts are provisioned and managed by your organization's administrator. If you cannot log in, need your access changed, or want your account updated or removed, please contact your organization's administrator first.

3. Camera, Location & Notifications

You can manage these permissions in your device settings. Turning off a permission may limit the related feature.

4. Reporting an Issue

When reporting an issue, please include your organization name, site or building name, your device model, operating system version, app version, and a short description of what happened.

For information about how data is handled, please read our Privacy Policy. For the terms governing use of the App, please read our Terms of Service.

6. Contact Support

For App support, contact us at [Support email — to be confirmed].